Frequently Asked Questions

Q1: Where do you ship from?
We ship directly from our trusted suppliers and fulfillment centers worldwide to ensure fast delivery and the best prices for you.

Q2: How long does shipping take?
Orders usually process in 1–3 business days. Delivery typically takes 7–14 business days depending on your location. You’ll always receive a tracking number so you can follow your order.

Q3: Do you offer returns or exchanges?
Yes! We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, simply contact our support team and we’ll help with a return, exchange, or refund.

Q4: Is my payment secure?
Absolutely. We use industry-standard SSL encryption and trusted payment gateways (Visa, Mastercard, PayPal, etc.) to keep your information safe.

Q5: What if my order arrives damaged or incorrect?
No worries — we’ll make it right. Contact us within 7 days of delivery with a photo of the issue, and we’ll send a replacement or full refund.

Q6: Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and times may vary depending on your region.

Q7: How can I contact customer service?
You can reach us anytime at [insert your store email]. Our team typically responds within 24 hours.

Q8: Why are your prices so affordable?
We cut out middlemen and retail markups by shipping directly from manufacturers. That means you get premium products at honest prices.